Package Unit Repair in Dunn, NC

We never start work without your approval. After the diagnostic, we show you the failed component, explain why it failed, and hand you a clear written estimate covering parts and labor. You decide before we pick up a wrench. We’ll also point you to our current specials so you can apply any repair savings you qualify for.

Yes. Rooftop repairs are trickier in winter because of ice, wind, and cold temperatures, but we arrive equipped with fall protection, the right tools, and cold-weather procedures. We perform safety checks before and after the work. Winter repairs may take somewhat longer than summer work due to site conditions, but we still complete most in a single visit.

Simple repairs like a capacitor replacement take one to two hours. A compressor replacement takes four to six hours because we have to recover refrigerant safely, remove the old component, and test the system thoroughly. Leak detection and repair can add a couple of hours if the leak isn’t obvious. Most repairs are completed in one visit.

We stand behind our work with a one-year parts warranty (parts, not labor) as standard. If a part we replaced fails within twelve months, we replace it at no charge. Many manufacturers also honor factory warranties on certain components, and we’ll help you file that claim if your unit qualifies.

If your unit is under ten years old and the repair is a fraction of a new system, repair usually makes sense. If the unit is fifteen years or older, or the repair approaches half the value of replacement, buying new is the smarter long-term move — newer units run far more efficiently and carry strong warranties. We lay out both paths and let you decide.

As a Heil Elite Dealer, we stock most common parts: capacitors, contactors, blower motors, expansion devices, and thermostats. Special-order parts typically arrive within twenty-four hours. We carry mobile diagnostic equipment so we can test your specific failure on-site and confirm the right part before we order it.

Most warranties stay intact as long as a licensed contractor performs the work and the manufacturer’s service intervals are followed — both of which we handle. Skipping maintenance or letting the system deteriorate is what usually voids coverage. If you’re unsure about your specific warranty, bring your paperwork and we’ll review it during the diagnostic appointment.

You can, but we don’t recommend it for compressors, motors, or electrical components. Aftermarket parts are often lower quality and can void your manufacturer warranty. For non-critical items like filters or fasteners, aftermarket is perfectly fine. We’ll always explain the trade-off clearly before we order any part.

Every package unit should get a professional tune-up twice a year — spring before cooling season and fall before heating season. During those visits we check refrigerant charge, clean coils, test electrical connections, and clear drains. Routine package unit maintenance often catches developing problems before they ever become a breakdown.

Turn the unit off immediately — running on low refrigerant burns out the compressor and can cause sudden, catastrophic failure. Then call us right away for a leak-detection appointment. The sooner we find and seal the leak, the less refrigerant you lose and the safer your compressor stays. A small leak can become a major failure within days.